In-store transaction, there is no 7-day free look period (Article 19 Paragraph 1 of the Consumer Protection Act)
Prevention of food safety issues, except for product abnormalities (microbiological, physical or chemical), we will not accept any returns.
The product abnormality does not include unilateral cognitive flavor gap (the main raw materials of food have a considerable proportion of agricultural products, under a certain probability, it is normal for each batch of flavor to be slightly different)
If the product is found abnormal and returned, please provide the receipt of the transaction to facilitate subsequent operations.
Product Return for Delivery
Not an in-store transaction, it is required to keep the complete product package and receipt for a return / exchange within 7 days.
Except for product abnormalities (microbiological, physical, chemical), frozen products, customized products and customer products will not be accepted for return.
If there is no receipt when returning product, please help to fill in the "Debit Note," stamp the company invoice stamp or personal signature stamp and ID number.
Delivery Service Instructions
The delivery is free of charge, if the purchase of NT$2,000 in the Taipei area, or with the purchase of NT$3000 in Keelung or Taoyuang city.
To the south of Taoyuan and other special areas (Wulai/ Pingxi/ Jiufen/ Gongliao/ Pinglin, etc.), the cost is calculated separately, please contact our sales staff.
In order to improve service efficiency, please call in to order before 3PM one day in advance.
There are special case services provided by designated personnel in other parts of the country (including outlying islands and foreign areas). You are welcome to contact us for more details.
Order before 3PM on the day and deliver on the next delivery day when ordered after 3PM
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